SHIPPING POLICY

we provide free worldwide shipping on every order placed within our store, covering all men’s tailored shirts, suits, trousers, casual pants and shorts. this free shipping benefit carries no minimum order threshold, no hidden checkout surcharges and no membership requirement. whether you purchase a single dress shirt or a complete suit bundle, your package qualifies for our standard free international shipping service.

after payment verification is complete, our warehouse begins the full order fulfillment workflow. this includes order validation, garment inspection for defects, quality control review, careful folding, protective packaging and label creation before handoff to our shipping carrier. standard processing time ranges from 3 to 7 business days. business days exclude weekends, us national holidays and scheduled warehouse maintenance periods. during peak summer sale events, order volume increases sharply and processing times may extend slightly, with orders fulfilled in the sequence payment was received.

once handed to the carrier, delivery timelines vary depending on destination country, local postal performance, customs inspection schedules and weather disruptions. estimated delivery windows are for reference only and are not guaranteed delivery deadlines. cross-border shipments commonly face delays from customs random checks, port congestion, local postal backlogs and unexpected logistical disruptions outside of our direct control.

when your package ships, an automated email will be sent to your provided email address containing your tracking number and tracking link. carrier systems typically take between 24 and 48 hours to scan the parcel and activate tracking visibility. during international transit, tracking updates may pause temporarily while packages move between transport hubs, which is normal for global shipping.

it is your responsibility to verify that your shipping address is fully accurate, including street name, unit or apartment number, postal code, city and country before checkout. packages returned to us or lost due to incomplete or incorrect addresses are the customer’s responsibility, and return shipping or reshipment fees will apply. if tracking shows a package marked delivered but you have not received it, check with neighbors, building front desks and your local postal service first, then reach out to our support team so we can help open an investigation.

international shipments may be subject to import duties, customs taxes or brokerage fees assessed by your local government upon arrival. these charges are separate from our free shipping service and must be paid by the customer. we cannot predict or control customs rules, tax rates or inspection timelines for every country. we strongly recommend researching local import regulations before placing your international order.

we select trusted global carriers to safely transport clothing packages. we maintain the right to switch carriers and suspend shipping services to regions experiencing persistent parcel loss, logistics breakdown or government shipping restrictions. if shipping to your location becomes unavailable after ordering, we will notify you promptly and process a full refund.