our primary goal is for every customer to love the fit, fabric and quality of their tailored menswear purchase. this return and refund policy outlines clear terms for returns, exchanges and refunds for shirts, suits, trousers, shorts and all other apparel sold on our website.

you may submit a return request within 30 calendar days counted from the date your package is marked delivered by the shipping carrier. this window gives you enough time to try on garments, check fit and inspect fabric quality at home. all returned items must arrive back at our warehouse in unused condition, free of stains, odors, pet hair, rips, alterations and wear marks. every original component including buttons, garment bags, tags and packaging must be included. items that have been altered, washed, worn outside the home trial period or damaged will not qualify for a full refund.

all return requests must start by contacting customer service to obtain an official return authorization number. write this authorization number clearly on the outside of your return parcel. our warehouse refuses packages sent back without approved return authorization, and such parcels may be returned to sender or held without processing a refund. do not send items back before receiving instructions from our team.

returns requested for personal reasons such as poor fit, style mismatch or change of mind require the customer to cover return shipping costs. our free worldwide shipping promotion applies only to outbound delivery and does not cover return shipment expenses. once our warehouse receives and inspects your returned items and confirms they meet our return standards, your refund will be processed to your original payment method within 5 to 10 business days. the exact timing for funds to appear in your account depends on your bank or card provider’s internal processing speed, which we cannot control.

if your garment arrives damaged, defective, mis-shipped or missing pieces due to our warehouse error, please take clear photographs of the product and outer packaging within 7 days of delivery and send them to our customer support team. once verified, we will offer your choice of replacement, partial refund or full refund, and we will cover applicable return and reshipping costs.

damage caused after delivery from improper washing, incorrect care, custom alterations, accidental tearing or everyday wear is not eligible for return or refund. please read the fabric care label carefully before laundering your shirts, suits and pants, as some tailored fabrics require special cleaning methods.

discounted items bought during seasonal sales follow the identical return rules as regular-priced merchandise. refunds are calculated based on the actual amount you paid after discount. we monitor for abusive return behavior including frequent mass returns and trial-and-return shopping patterns. we reserve the right to decline return applications and restrict future orders for customers with excessive return records.

we reserve the right to adjust this refund and return policy as needed. the policy version active on the day your order was placed governs your transaction and after-sales rights. the latest policy will always be published on this page for public review.